Customer Support
› Customer Support Home
Because our services & solutions are sol vital to our client's operations (website being Live), Sand is totallly committed to availability & accessibility. We belive in updating ourselves continuously and are upgrading ourselves to be available (24 x 7) most of the time to our clients, currently we are available 18 x 7.
Our goal is to resolve support needs as efficiently and as quickly as possible.
Priority and urgent calls receive immediate help. Depending on availability, other calls may receive immediate help; otherwise, there is a maximum 2 hours call-back time. Our help-desk technology rapidly allows all team members to contribute their individual expertise to any call for help.
The fastest way to get help is by using the resources listed here:
Send us an EMail
support@sand-soft.com
Give us a Call
+1.773.634.9811 (USA)
+44.(0)20.3286.9811 (UK)
+91.891.6527300 / +91.99599.88104 (India)
+6.016.459.4979 (Malaysia)
General working hours of our development team:
9:00am to 9:00pm India Time or
7.30pm to 7.30am USA Pacific Time or
3.30am to 3.30pm GMT
PS: We generally work in India timings, but are also flexible to work in customer specified timings as well.
› Customer Support Home
Because our services & solutions are sol vital to our client's operations (website being Live), Sand is totallly committed to availability & accessibility. We belive in updating ourselves continuously and are upgrading ourselves to be available (24 x 7) most of the time to our clients, currently we are available 18 x 7.
Our goal is to resolve support needs as efficiently and as quickly as possible.
Priority and urgent calls receive immediate help. Depending on availability, other calls may receive immediate help; otherwise, there is a maximum 2 hours call-back time. Our help-desk technology rapidly allows all team members to contribute their individual expertise to any call for help.
The fastest way to get help is by using the resources listed here:
Send us an EMail
support@sand-soft.com
Give us a Call
+1.773.634.9811 (USA)
+44.(0)20.3286.9811 (UK)
+91.891.6527300 / +91.99599.88104 (India)
+6.016.459.4979 (Malaysia)
General working hours of our development team:
9:00am to 9:00pm India Time or
7.30pm to 7.30am USA Pacific Time or
3.30am to 3.30pm GMT
PS: We generally work in India timings, but are also flexible to work in customer specified timings as well.
Related Information
Going for ISO
At Sand we strive continuously to improve the quality of products & services we deliver. To make the process more professional, we have started the process of ISO 9001-2000 Certification through Bureau Veritas (formely known as BVQI). we are planning to have oursevles an ISO Certificed company by the end of 2008.
In the News
Sand Foundation
Sand to formulate "Sand Foundation", an NGO Organization aimed at helping the underprivileged child with basic education and health.
Sand to formulate "Sand Foundation", an NGO Organization aimed at helping the underprivileged child with basic education and health.
Get in touch with us
askus@sand-soft.com
+1.773.634.9811 (USA)
+44.(0)20.3286.9811 (UK) +6.016.459.4979 (Malaysia) +91.995.998.8101 (India)
+1.773.634.9811 (USA)
+44.(0)20.3286.9811 (UK) +6.016.459.4979 (Malaysia) +91.995.998.8101 (India)